We collect customer information from you through our website, when you book a tour, send us an enquiry, generate a personalised brochure or sign up to receive email newsletters from us. Customer information means any information that may be used to identify you, including, but not limited to, your name, address, email address, Internet Protocol address, phone number, billing information, passport details or other contact information as well as special requirements such as those relating to any disability or medical condition.
Go Russia collects information from you for our operational purposes that will help us to process your booking, brochure request, goods purchase, seminar registration and answer any other travel related requests and also to provide you with a more personalised and relevant experience in all your contact with us.
Go Russia uses your personal information to provide you with marketing information deemed necessary to send the appropriate brochure plus any new tours or special offers which we think may be of interest to you.
We may also use your information for internal administration of a booking and for analysis.
When you make a booking, we may need to disclose your information to third party providers of flights, tours, accommodation, visas, insurance. They will only have access to the personal information needed to perform the relevant service and may not use your personal information for any other purpose. The information may also be provided to public authorities such as customs or immigration if required by them, or as required by law. However, we respect our customers privacy and do not sell, rent, trade or give away any of your personal information for any purpose.
Periodically, we may send email to you if you have indicated a preference to receive news, updates, special offers, and other information relating to our service. You may unsubscribe from these email subscriptions by using the opt out boxes.
Our website may contain links to other websites. We are not responsible for the privacy policies or the content of these websites. You should therefore review their privacy policies carefully if you have concerns about how your information may be used.
Cookies are small pieces of information which are stored on your computer's hard drive. Cookies permit us to recognize you and avoid repetitive requests for the same information. Cookies may be used to retain your personal preferences, hold session information (tour types, dates, etc. that you have used for your trip search or booking), or save your password and username so you do not need to identify yourself each time you return to our website.
We have a small number of third-party cookies placed on our website which help us to improve your overall experience when you visit our site. For more information about third party cookies please visit the corresponding website. We use:
- Add This - allows you to share pages on our website.
- Awin - tracks sales originated from partner websites, used solely to track the success of an advertising medium.
- Google Analytics - tracks what part of our website you have visited and helps us understand how we can improve the parts that you don’t like. It also helps us serve more relevant content advertising to you based on your browsing of our website. We have also enabled additional Google Analytics Advertising Features:
To find out more about how Google uses this data and how you can opt-out of the Google Analytics Advertising Features we use, please visit: www.google.com/policies/privacy/partners/
- Remarketing with Google Analytics. Remarketing allows us to display our advertisements to internet users who visited our website before. Previous visitors or users can see our ads as they browse websites that are part of the Google Display Network, or when they search for terms related to our services on Google.
- Google Analytics Demographics and Interest Reporting. This enables us to collect data about gender, age and interest and how visitors use our website. We collect this information in order to develop the website and its content around our users’ interests.
Other than this, we do not store personal information in the cookie or use it for any other purpose. Having your cookies turned on will improve your overall experience when you visit our website. Most browsers will accept cookies until you change your browser settings
to refuse them.
We take full responsibility for ensuring that proper security measures are in place to protect your information. When you pay online, we use the latest secure server software (SSL) which encrypts your credit card details before they are sent for authorisation. We follow strict security procedures in the storage and disclosure of information which you have given us to prevent unauthorised access.
and let us know how we can improve our service generally.
Access to your personal information
You have the right to request a copy of the personal information that we are holding about you. Please email or write to us to request details. We endeavour to ensure that your personal information is correct and you may contact us to amend or remove information you think is inaccurate.
How long we retain your data for
We will only retain your personal information for as long as it is necessary to fulfil the purposes we collected it for.
We are also under certain legal obligations, such as accounting & tax reporting to the government, and we are obliged to retain data for up to seven years from the date of transaction.
In some circumstances when there is no appropriate reason for us to continue processing your personal information you can ask us to erase your data.