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Go Russia Guestbook - Customers' Holiday Experience

We learn and improve all the time as a result of our customers’ feedback. We are very happy to have served thousands of happy customers who traveled with us.

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We thrive on feedback! Every client receives a questionnaire asking about their experience with Go Russia, from the initial enquiry to total holiday satisfaction. 
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Your Feedback
Please browse our guestbook below. To respect your privacy all names are encoded.
Best of Moscow & St. Petersburg Guided Tour (CB-17)

Your scheduling was faultless ... we were met at the right place, at the right time, without fail. The hotel in St Petersburg was rather nicer than the one in Moscow. You did a very good job indeed. Collin Brown, June 2018

18 June 2018 Hero Cities of Russia - Volgograd, Moscow and St. Petersburg - Timeless Monuments to Heroic Russian People (CB-27)

Our tour guides were excellent: Elena (Moscow), Paul (Volgograd), Marina (Moscow), Natasha and Tat'yana (St Petersburg). All guides were very good and accommodating. I would like to single out Natasha in St Peterburg. She was outstanding in knowledge and expertise. At the Siege of Leningrad Museum, she shared stories of her own family members who survived the siege. She was very personable and her knowledge of art was incredible. I would also like to single out our driver in St Petersburg, Vladimir. Vladimir went the extra mile to treat us with great respect and kindness. One big highlight for us was the guides who were willing to talk about their own lives. It was so interesting to learn how people in Russia live. All of us were extremely satisfied with your tours and services. Paul Clarke, May 2018

18 June 2018 Discover the Beauty of the Russian Venice - St. Petersburg (CB-02)

Natasha our tour guide in StPetersburg was excellent, very helpful and extremely knowledgeable. The Petro Palace Hotel was a very good base for our tour Peter Bowden, June 2018

18 June 2018 Best of Moscow Guided Tour (CB-31)

The whole experience was positive from beginning to end, we were able to tailor exactly what we wished for from your standard product options and your consultants solved the travel arrangements, visas and accommodation needs without any stress for us. We found Moscow to be a fascinating and beautiful city and in our experience, having traveled extensively world wide, the city, the contents of the tours and the guides were second to none. Everything exceeded our expectations. Andy Brandon, June 2018

11 June 2018 Tailor-made trip to St. Petersbourg

For us it was the excellent customer service from you. We had never travelled to Russia before. We wanted flexibility to explore when we were there. Justgorussia gave us the opportunity and confidence to do that. There were no hitches at all. Flights were good. Transfers went like clockwork-- 2 lovely drivers, and the hotel was amazing. We stayed at Petro Palace which is incredibly central. The staff were kind and helpful. They even let me practice my limited Russian on them. We had a fantastic time and already planning a return visit. Hillary Scott, June 2018

11 June 2018 Best of Moscow & St. Petersburg Guided Tour (CB-17)

Guides were friendly & personable. A joy to spend time with them. Room at St. Peterburg Nevsky Grand Hotel was a disappointment. Seemed shabby. John Moore, May 2018

11 June 2018 Best of Moscow & St. Petersburg Guided Tour (CB-17)

Well executed programme. Special thanks to Natasha our guide in St Petersburg was exceptionally excellent, wealth of Knowledge and professionalism. Phillip Boyle, May 2018

11 June 2018 Mighty Russia: Moscow, Novgorod & St. Petersburg (CB-23)

Excellent communication, support and quick response from your staff in UK. Very well organised trips with excellent and very enthusiastic committed guides. Good choice of hotels and locations. Flexibility to combine Go-Russia organised trips with our own arrangements and flights. Michelle Clarke, May 2018

11 June 2018 Discover the Beauty of the Russian Venice - St. Petersburg (CB-02)

willing to listen to our needs and change return flight to ones found by us which suited us better, great support during Visa application process, even though we were doing it through Manchester. the free time and guided time was well balance and flexible so you could opt out if you found it to intense at any time, our main guide was excellent and her knowledge in all departments was amazing, Stephen Ellis, May 2018

11 June 2018 Highlights of Trans-mongolian Railway: Irkutsk - Baikal - Mongolia - Beijing (TS-14)

Everything went according to plan; transfers and transport all completed exactly as specified. Hotel accommodation generally clean and comfortable except Ger in Mongolia, which was cold, despite a heater. The food and guide/driver in Mongolia, however, were brilliant and tours really excellent. The China part of the tour was also very good, the sites visited were fantastic. Service at Beijing hotel we stayed in was poor. The trains were brilliant. Position at Mongolia / China border is different to your travel guidance. Richard Foster, May 2018

11 June 2018

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