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Go Russia Guestbook - Customers' Holiday Experience

We learn and improve all the time as a result of our customers’ feedback. We are very happy to have served thousands of happy customers who traveled with us.

Tour reference

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  • Tailor-made
  • AL-05
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Region

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  • Altai
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  • Mongolia
  • Moscow
  • Novgorod the Great
  • St. Petersburg
  • Suzdal
  • Transsibirean
  • Ukraine
  • Ural Mountains
  • Vladimir
  • Vladivostok
  • Volgograd
  • Yekaterinburg


Leave feedback
We thrive on feedback! Every client receives a questionnaire asking about their experience with Go Russia, from the initial enquiry to total holiday satisfaction. 
 
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Your Feedback
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Epic Trans-Siberian: St. Petersburg - Moscow - Yekaterinburg - Irkutsk - Baikal - Vladivostok (TS-16)

All the booking arrangements, transfers, hotel locations and guides were excellent. The accommodation on the train was fair to good, with meals variable, but I guess this is part of the experience! We had one occasion where 19 persons were booked onto a 19 seater minibus for a transfer, but with luggage this was uncomfortable. The following day the transfer was made by two trips, which worked better. David Michigan, July 2018

16 August 2018 Trans-Mongolian East-West: Beijing - Ulan Bator - Baikal - Yekaterinburg - Moscow - St. Petes (TS-17)

The scheduled was followed nd everything was on time. All transfers were as outlined.The program was perfect for me. The only thing was that I didn't find out that the train from UB to Irkutsk didn't have a dining car until two days before departure so perhaps a warning about that would be useful. Also the carriage (12) on the train from Irkutsk to Yekaterinburg was not in good shape. Otherwise, everything was excellent. Dina Fox, July 2018

08 August 2018 Best of Moscow & St. Petersburg Guided Tour (CB-17)

The guides were extremely knowledgeable, especially Natasha is Saint Petersburg. Isabelle Carter, July 2018

08 August 2018 4-Star Russian River Cruise - Moscow - Golden Ring - St. Petersburg - 12 Days (CR-45)

A very good Team work,helpful, excellent knowledge of the holiday . Charles Payne, July 2018

08 August 2018 Two Capitals of Russia - Moscow - St Petersburg for Independent Travellers (CB-14)

I never felt concerned about arrangements and all seemed to go smoothly once we were on the trip. Jack Cross, July 2018

08 August 2018 Explore Russia Visa-Free by Ferry from Helsinki: St. Petersburg - 5 days (CB-29)

Great guides. Excellent use of time plus because of great location of hotel, we did much independent exploration Thomas Whitney, July 2018

07 August 2018 Best of Moscow & St. Petersburg Guided Tour (CB-17)

Overnight train was a highlight. Tour guides were very knowledgeable and informative. (Our guide in St Petersburg - Helen - was outstanding, with lots of info about current Russia as well as historical). Transfers were always on time. We upgraded on the overnight train, and there was some confusion when a taxi organised by the train company turned up at St P as well as the Go Russia guide. Before our trip, the visa assistance was excellent and the online webchat was extremely useful to answer key questions. Our overall impression was it was a superbly well organised trip. The 3* hotel in St Petersburg (M-Hotel) was not as good as the excellent 3* Ibis in Moscow, but quiet acceptable. Abigail Byrne, July 2018

07 August 2018 Hero Cities of Russia - Volgograd, Moscow and St. Petersburg - Timeless Monuments to Heroic Russian People (CB-27)

The organisation was superb. The guides everywhere were excellent and the core tour - Hero cities of Russia - was very well structured. All the hotels were centrally located and within easy reach of points of interest and transport hubs. Also, the visa checking facility was very important. Aidan Sharpe, July 2017

07 August 2018 Three Capitals: Kiev - Moscow - St. Petersburg (CB-18)

Go Russia representatives or drivers always there to meet and direct me. Felt like I was getting a very personal service. Tour guides were very knowledgeable. James Parker

07 August 2018 4-Star Russian River Cruise - Moscow - Golden Ring - St. Petersburg - 12 Days (CR-45)

A real Russian experience with local people. The genuine warmth and kindness of all the staff who looked after us. Leon Browne, July 2018

07 August 2018

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