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Go Russia Guestbook - Customers' Holiday Experience

We learn and improve all the time as a result of our customers’ feedback. We are very happy to have served thousands of happy customers who traveled with us.

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We thrive on feedback! Every client receives a questionnaire asking about their experience with Go Russia, from the initial enquiry to total holiday satisfaction. 
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Your Feedback
Please browse our guestbook below. To respect your privacy all names are encoded.
Best of Moscow & St. Petersburg Guided Tour (CB-17)

Hi Julia, Thank you and GoRussia so much for making our trip as full and enjoyable as possible given the developing Coronavirus situation. Everything was perfect in Moscow but once we got to St. Petersburg the situation started changing rapidly. Natasha was very helpful and knowledgeable – helping us to make the most of our time in the city even though museums were unfortunately mostly shut. Our travel plans changed slightly with our return flight moving to another airport as you know – you were very responsive in making sure that the transfer was changed, and all the transfer drivers were very good. The hotels and guides were perfect in both cities, we especially enjoyed the snow in Moscow, which we understand has been in short supply this year! Thank you all again Jacob Dobson, March 2020

01 April 2020 Discover the Beauty of the Russian Venice - St. Petersburg (CB-02)

Natasha our guide in St Petersburg was excellent - her wide breadth of knowledge was amazing, from the arts, to literature , to culture, political awareness and recommending cafes or restaurants. Her advice was invaluable and her english language skills fabulous. Natasha made the trip and the City come alive. Sofia White, March 2020

23 March 2020 Cultural City Break in Russia: Moscow & St. Petersburg (CB-21)

The whole tour went as planned and exceeded our expectations. The process of making the arrangements, the alternatives to the standard tour we wanted (hotel and itinerary) and the visa application was made easy for us. Because of the time of year (Feb/March) we travelled we were the only two on the tour in Moscow and there was just 4 in St Petersburg which made the tours very easy. Special praise for the guides, Marina in Moscow and Natasha is St P who were excellent and very knowledgeable. I was looking forward to having a drink on the overnight train as it was advertised there was a bar in the carriage but it was all closed up and presumably only operates when the train has more passengers or in the summer months Luke Law, March 2020

23 March 2020 Best of Trans-Mongolian: Moscow - Yekaterinburg - Irkutsk - Baikal - Mongolia - Beijing (TS-11)

All tour guides were excellent, very knowledgable and friendly. Henry C. Dunn, January 2020

24 February 2020 Best of Moscow & St. Petersburg Guided Tour (CB-17)

The entire holiday was excellent. The organisation of the whole experience was excellent. Grisel Wood, January 2020

24 February 2020 Best of Moscow & St. Petersburg Guided Tour (CB-17)

The tour guides were very knowledgeable and friendly! Keep up the good work! We had a very pleasant experience. Thank you! Marty Jackson, January 2020

24 February 2020 Best of Moscow Guided Tour (CB-31)

The transfer to and from the airport was exactly on time The guides were very knowledgeable and helpful and the itineraries well thought out. The hotel room, food and service were excellent. Amy Wilson, January 2020

13 January 2020 Winter Romance and New Year Fun in the Russian Capitals (CB-10)

A quick line to say thank you for such a great trip over the New Year. We had a great time and have been really impressed by Go Russia. Everything went according to plan, transfers were on time, tickets were where you said they would be, we had great seats to the ballet and the size of our group was perfect at 7. Please pass our thanks to all our guides but particularly Natasha in St Petersburg as she really made it for us. She engaged our children with historic tales and was so knowledgeable. We didn’t manage to get inter-connecting rooms at either hotel but that was the only downside. Both of the hotels were good. Thank you for providing us with fantastic memories. Naomi Norris, December 2019

06 January 2020 Mighty Russia: Moscow, Novgorod & St. Petersburg (CB-23)

It was great to be able to add extra days and yet still have transfers. All our guides were excellent. Ryan Gibbs, October 2019

13 November 2019 Best of Trans-Mongolian: Moscow - Yekaterinburg - Irkutsk - Baikal - Mongolia - Beijing (TS-11)

The whole experience was good, the programme was interesting and the guides were good or very good. We were met at each point as per the programme, the tickets were provided as necessary and sometimes we were taken to the hotel on arrival rather than having to wait as we had thought we would have to until after a city tour. Booking, visa support, assistance from your office were all excellent. The guide in Beijing was not so good, he did not check whether we were all with him in very busy places, he was not very forthcoming with information but answered our queries and had good knowledge of the city and its history. He ordered just dumplings of various types for lunch, there were too many and he took the surplus home, we wondered whether he had done this on purpose. Jayden Reeves, September 2019

13 November 2019

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